Capacity Place is committed to providing a high standard of service. However, if you are dissatisfied with any aspect of our service, we encourage you to let us know so that we can investigate and seek to resolve your complaint.
How to Make a Complaint
You may submit a complaint by post, telephone, or email using the details below:
Capacity Place – Complaints Department
49 Rodwell Road
London
SE22 9LE
Email:
support@capacityplace.com
Telephone: +44 (0)20 3983 5925
We will acknowledge your complaint promptly and aim to resolve it as quickly as possible. A final response will normally be provided within eight weeks.
Complaints Relating to Lloyd’s Policies
Where your complaint relates to a policy underwritten at Lloyd’s, and you remain dissatisfied with our response, you may refer your complaint to Lloyd’s for further review.
Further information about the Lloyd’s complaints process can be found on the Lloyd’s website.
Lloyd’s Complaints
Fidentia House
Walter Burke Way
Chatham Maritime
Chatham
Kent ME4 4RN
Telephone: 020 7327 5693
Email:
complaints@lloyds.com
Financial Ombudsman Service
If you are unhappy with our final response, or if we have not issued a final response within eight weeks, you may be entitled to refer your complaint to the Financial Ombudsman Service (FOS).
Any referral to the Financial Ombudsman Service must be made within six months of the date of our final response letter.
Financial Ombudsman Service
Exchange Tower
London E14 9SR
Telephone: 0300 123 9123
Website:
www.financial-ombudsman.org.uk
Please note that the Financial Ombudsman Service can only consider complaints from eligible complainants, as defined by applicable regulations.
European Online Dispute Resolution Platform
The European Online Dispute Resolution (ODR) platform was established by the European Commission to assist EU consumers with online purchases.
As Capacity Place is a UK-based business and does not transact insurance sales directly online, the ODR platform is not generally applicable to complaints handled by us.
UK customers should refer complaints to the Financial Ombudsman Service as outlined above.